Contact

Use the route that matches the issue.

This directory publishes routes; it holds no accounts. Anything about a live facility goes to the lender directly.

The core routes

The full function-by-function list is on the email directory.

Route	Email	Use it for
Customer support	[email protected]	Applications, accounts and general questions. Phone: +44 7946 812112.
Payments	[email protected]	Payment arrangements and money already due.
Complaints	[email protected]	Formal complaints. Every case gets a written record.
Privacy	[email protected]	Data-rights requests (DPO: [email protected]).
Security	[email protected]	Suspicious messages, impersonation and vulnerability reports.
Press	[email protected]	Media enquiries about any group company or brand.
Legal	[email protected]	Legal notices and regulator/auditor access (GovNet).

The two companies keep separate registered offices.

Customer-facing lender

Suite Au31848, 9 Skyport Drive
Harmondsworth, West Drayton UB7 0LB
United Kingdom

Companies House 16093826

Brand & publishing — publisher of this directory

Suite 53c, Unimix House, Abbey Road
London NW10 7TR
United Kingdom

Companies House 17009212